Terms of service
Last Updated: September 23, 2026
OVERVIEW
This website is operated by ORENZA. Throughout the site, the terms “we,” “us,” and “our” refer to ORENZA.
ORENZA offers this website, including all information, products, services, features, and tools available through the site, subject to your acceptance of these Terms of Service and all policies referenced herein.
By visiting our website, purchasing from us, or otherwise using our services, you agree to be bound by these Terms of Service. Please read them carefully before using our website.
Our online store is powered by Shopify, which provides the ecommerce platform that enables us to offer our products and services to you.
SECTION 1 — ACCESS AND ACCOUNT
By using our website, you confirm that you have the legal capacity to enter into a binding agreement or are using the website with the authorization required under applicable law.
You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
You agree to provide accurate, current, and complete information when creating an account or placing an order.
SECTION 2 — OUR PRODUCTS
We make reasonable efforts to display our products, colors, descriptions, measurements, and images accurately.
Actual colors may vary depending on your device, screen settings, lighting, and photography. Measurements may also vary slightly due to manufacturing or manual measurement.
Product availability is not guaranteed and may change without notice.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase the selected products.
We reserve the right to accept, decline, or cancel an order where reasonably necessary, including in cases involving unavailable products, payment authorization issues, suspected fraud, incorrect information, or genuine pricing or listing errors, subject to applicable law.
If we cancel an order after payment has been successfully collected, the applicable amount will be refunded.
SECTION 4 — PRICES AND BILLING
Prices displayed on our website may change from time to time.
You agree to provide current, complete, and accurate billing and payment information for purchases made through our store.
Taxes, shipping charges, customs duties, and other applicable fees may be added or collected depending on your order and destination.
We reserve the right to correct genuine pricing or billing errors in accordance with applicable law.
SECTION 5 — SHIPPING AND DELIVERY
Shipping methods, estimated delivery periods, and applicable charges are provided during checkout or in our Shipping & Delivery Policy.
Delivery estimates are not guarantees unless expressly stated otherwise.
Delays may occur because of customs processing, carrier disruptions, weather, peak periods, incorrect delivery information, or other circumstances outside our reasonable control.
Risk and ownership of products will transfer as provided under applicable law.
SECTION 6 — RETURNS AND REFUNDS
Returns, exchanges where offered, and refunds are governed by our Returns & Refunds Policy and applicable consumer law.
Products must satisfy the applicable eligibility requirements before a return or refund can be approved.
Customers should contact ORENZA before returning an item and should not send returns to our business address unless specifically instructed to do so.
SECTION 7 — INTELLECTUAL PROPERTY
The ORENZA name, branding, logos, website design, graphics, photographs, text, and other original content made available through our website are owned by or licensed to ORENZA unless otherwise stated.
You may not reproduce, distribute, modify, sell, commercially exploit, or create unauthorized derivative works from protected content except as permitted by applicable law or with our prior authorization.
SECTION 8 — OPTIONAL TOOLS
We may provide access to tools or functionality offered by third parties.
Where permitted by law, such third-party tools may be provided subject to their own terms and conditions. Your use of optional third-party services is at your discretion and may be governed by separate agreements with those providers.
SECTION 9 — THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties.
ORENZA does not control independent third-party websites and is not responsible for their content, privacy practices, products, or services.
You should review the applicable terms and policies before interacting with third-party services.
SECTION 10 — RELATIONSHIP WITH SHOPIFY
Our store is hosted and supported by Shopify's ecommerce infrastructure.
Purchases made through ORENZA are transactions between you and ORENZA, except where another party is expressly identified as the seller or service provider.
Shopify provides technology and services supporting our online store but is not responsible for fulfilling ORENZA orders merely because the store operates on its platform.
SECTION 11 — PRIVACY
Your submission and processing of personal information through our website is governed by our Privacy Policy.
Please review the Privacy Policy to understand how personal information may be collected, used, disclosed, and protected.
SECTION 12 — FEEDBACK
If you submit suggestions, ideas, reviews, comments, or other feedback to us, you grant us permission to use that feedback for legitimate business purposes to the extent permitted by applicable law.
You confirm that content you submit will not knowingly violate the rights of another person or contain unlawful or malicious material.
SECTION 13 — ERRORS, INACCURACIES AND OMISSIONS
Our website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, availability, shipping, or other information.
We reserve the right to correct such information and update the website where reasonably necessary.
Where an error materially affects an existing order, we will handle the matter in accordance with applicable law.
SECTION 14 — PROHIBITED USES
You may not use our website or services to:
Violate applicable laws or regulations.
Infringe intellectual property or other legal rights.
Transmit malicious code, viruses, or harmful technologies.
Attempt unauthorized access to our website, systems, accounts, or networks.
Collect or track personal information unlawfully.
Engage in fraudulent, deceptive, abusive, or malicious conduct.
Interfere with the security, integrity, or operation of our services.
Use automated systems to improperly scrape, copy, or exploit website content.
We may restrict or terminate access for prohibited activity where permitted by law.
SECTION 15 — TERMINATION
You may stop using our services at any time.
We may suspend or terminate access to our website or services if these Terms are materially violated or where necessary for security, fraud prevention, or legal compliance.
Provisions that by their nature should survive termination will remain effective.
SECTION 16 — DISCLAIMER OF WARRANTIES
We aim to provide accurate and reliable services, but websites and online services may occasionally experience interruptions, technical errors, or circumstances beyond our reasonable control.
To the maximum extent permitted by law, services are provided without warranties beyond those expressly stated or legally required.
Nothing in these Terms excludes warranties, guarantees, or statutory rights that cannot lawfully be excluded.
SECTION 17 — LIMITATION OF LIABILITY
To the maximum extent permitted by applicable law, ORENZA will not be liable for indirect, incidental, special, or consequential losses arising from use of our website or services where such liability may lawfully be limited.
Nothing in these Terms excludes or limits liability where exclusion or limitation would be unlawful, including applicable statutory consumer rights.
SECTION 18 — INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify ORENZA against reasonable losses, liabilities, or expenses arising directly from your unlawful use of our services, your material breach of these Terms, or your infringement of another party's rights.
SECTION 19 — SEVERABILITY
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by law or severed where necessary.
The remaining provisions will continue in full force and effect.
SECTION 20 — WAIVER AND ENTIRE AGREEMENT
A failure by ORENZA to exercise or enforce a right under these Terms does not automatically constitute a waiver of that right.
These Terms, together with the policies and notices referenced on our website, constitute the agreement governing your use of our services, subject to mandatory rights under applicable law.
SECTION 21 — ASSIGNMENT
You may not assign or transfer your rights or obligations under these Terms without our prior consent where such restriction is permitted by law.
ORENZA may transfer its rights or obligations in connection with a legitimate business restructuring, acquisition, sale, or transfer, subject to applicable law.
SECTION 22 — GOVERNING LAW
These Terms are governed by the laws applicable to ORENZA and its operations, subject to any mandatory consumer protection rights that apply in the jurisdiction where you reside.
Nothing in these Terms is intended to deprive consumers of protections that cannot legally be waived.
SECTION 23 — HEADINGS
Headings are included for convenience and readability only and will not limit or otherwise affect the interpretation of these Terms.
SECTION 24 — CHANGES TO TERMS
We may update these Terms periodically to reflect changes to our services, business practices, or applicable legal requirements.
The latest version will be published on this page with an updated revision date where appropriate.
Your continued use of our services after revised Terms become effective constitutes acceptance to the extent permitted by applicable law.
SECTION 25 — CONTACT INFORMATION
Questions regarding these Terms of Service may be sent to:
ORENZA
Email: customer.orenza@outlook.com
Phone: +44 7457 296 296
Website: www.orenzawear.com
Business Address:
948 Upton Lane
London, E13 0PZ
United Kingdom