Privacy policy
Last Updated: September 23, 2026
At ORENZA, we respect your privacy and are committed to handling your personal information responsibly and transparently. This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit www.orenzawear.com, make a purchase, contact us, or otherwise interact with our services.
1. PERSONAL INFORMATION WE COLLECT OR PROCESS
Depending on how you interact with ORENZA, we may collect or process information including:
Contact Information: Your name, email address, telephone number, billing address, and shipping address.
Order Information: Products purchased, order history, transaction details, returns, refunds, and delivery information.
Payment Information: Payment-related information necessary to complete your transaction. Payments are processed through Shopify and applicable payment providers. We generally do not directly store complete payment card details.
Account Information: Login credentials and other information associated with your customer account, where applicable.
Customer Support Information: Information you provide when contacting us regarding an order, return, complaint, product, or other enquiry.
Device and Usage Information: IP address, browser type, device information, cookie identifiers, website activity, and information about how you interact with our store.
Marketing Information: Your marketing preferences and information relating to your interactions with our promotional communications.
2. HOW WE COLLECT PERSONAL INFORMATION
We may collect personal information:
When you provide it directly to us, such as when placing an order, creating an account, contacting Customer Care, or subscribing to marketing communications.
Automatically when you browse or interact with our website through cookies and similar technologies.
From service providers and business partners that help us operate our online store, process payments, fulfill orders, prevent fraud, analyze website performance, or provide advertising and marketing services.
3. HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information to:
Process and fulfill orders and payments.
Provide shipping, tracking, returns, refunds, and customer support.
Create and manage customer accounts.
Communicate with you regarding purchases, enquiries, or services.
Detect and help prevent fraudulent, unauthorized, or illegal activity.
Maintain, secure, troubleshoot, and improve our website and services.
Measure website performance and understand how customers interact with ORENZA.
Provide marketing or advertising where permitted by applicable law.
Comply with legal, regulatory, tax, accounting, and other applicable obligations.
4. LEGAL BASES FOR PROCESSING
Where applicable data protection law requires a legal basis, we may process personal information because:
It is necessary to perform a contract with you, including processing and delivering your order.
Processing is necessary to comply with a legal obligation.
Processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights.
You have provided consent, where consent is required.
You may withdraw your consent where processing is based on consent, subject to applicable law.
5. HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose personal information to service providers and other parties where reasonably necessary to operate ORENZA, including:
Shopify and ecommerce technology providers.
Payment processors and financial service providers.
Fulfillment, logistics, courier, and delivery providers.
Customer service and communications providers.
Analytics, advertising, and marketing providers.
Professional advisers such as accountants, legal advisers, and insurers.
Government authorities or regulators where disclosure is required by law.
We may also disclose information in connection with a merger, acquisition, restructuring, financing, sale, or transfer of all or part of our business, subject to applicable law.
We do not disclose personal information merely for unrelated purposes without an appropriate legal basis.
6. SHOPIFY
Our online store is powered by Shopify. Shopify processes certain personal information to provide ecommerce services and functionality necessary for our store.
Your information may therefore be processed by Shopify in accordance with its own privacy practices and applicable data protection requirements.
7. COOKIES & SIMILAR TECHNOLOGIES
We and our service providers may use cookies, pixels, and similar technologies to operate our website, remember preferences, understand website usage, improve performance, prevent fraud, and support advertising or marketing activities where permitted.
Depending on your location, you may be provided with controls to accept, reject, or manage certain non-essential cookies.
Browser settings may also allow you to control cookies, although disabling certain cookies may affect website functionality.
8. MARKETING COMMUNICATIONS
Where permitted, we may send you information about products, collections, promotions, and other ORENZA updates.
You can unsubscribe from marketing emails at any time by using the unsubscribe option included in our communications.
Unsubscribing from marketing communications will not prevent us from sending transactional or service-related communications necessary for your orders or account.
9. YOUR PRIVACY RIGHTS
Depending on where you live, applicable law may provide rights regarding your personal information, including the right to:
Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of certain personal information.
Request restriction of certain processing.
Object to certain processing.
Withdraw consent where processing relies on consent.
Request portability of certain personal information.
Opt out of certain forms of targeted advertising or data sharing where applicable.
Lodge a complaint with an appropriate data protection authority.
These rights may be subject to legal limitations and exceptions.
To exercise an applicable privacy right, contact us at customer.orenza@outlook.com. We may need to verify your identity before completing certain requests.
10. INTERNATIONAL DATA TRANSFERS
Because ORENZA operates online and uses service providers that may operate internationally, personal information may be processed outside the country in which you live.
Where required, appropriate safeguards will be used for international transfers in accordance with applicable data protection law.
11. CHILDREN'S PRIVACY
Our services are not intended for children, and we do not knowingly collect personal information from children in circumstances prohibited by applicable law.
If you believe that a child has provided personal information to us improperly, please contact us so that we can review the matter and take appropriate action.
12. SECURITY
We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no method of transmission or electronic storage can be guaranteed to be completely secure.
13. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining business and transaction records, resolving disputes, preventing fraud, and satisfying legal, tax, accounting, or regulatory requirements.
Retention periods may vary depending on the type of information and applicable legal obligations.
14. THIRD-PARTY WEBSITES
Our website may contain links to websites or services operated by third parties.
ORENZA is not responsible for the privacy practices, security, or content of independent third-party websites. We recommend reviewing their privacy policies before providing personal information.
15. COMPLAINTS
If you have concerns about how we handle your personal information, please contact us first so we can review your concern.
Depending on your location, you may also have the right to submit a complaint to the relevant data protection or privacy authority.
16. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy periodically to reflect changes to our practices, services, technologies, or legal requirements.
When appropriate, we will update the Last Updated date at the top of this page.
17. CONTACT US
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise an applicable privacy right, please contact:
ORENZA
Email: customer.orenza@outlook.com
Phone: +44 7457 296 296
Website: www.orenzawear.com
Business Address:
948 Upton Lane
London, E13 0PZ
United Kingdom